The ‘Broken Telephone’ Effect: How Asynchronous Text-Based Communication Distorts Project Requirements and Creates Hidden Rework Cycles
Your development team receives a Slack message about a feature requirement. By the time it reaches the designer three time zones away, then the backend engineer who reads it the next morning, then back to the product manager for approval, the original intent has morphed into something unrecognizable. What started as a simple request for…